What is a Chargeback?
A chargeback occurs when a cardholder disputes a transaction with their issuing bank.
A chargeback can happen to anyone! A chargeback is when the cardholder issues a transaction dispute to their bank. In the past a cardholder was required to wait for their month end statement to view the list of transactions for a specific period, then if questions came up they’d reach out to their bank to inquire into the transaction. Nowadays, if you’ve ever viewed your card’s processing online, chances are you’ve seen a “what’s this?” button for your transactions. In almost real-time a cardholder is able to have their bank look into a sale!
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When a customer formally disputes the sale (saying "I didn't authorize this" or "I didn't get what I was promised") then the issuing bank will file a chargeback. At this point, the funds are removed from your bank account while the chargeback is worked! You'll receive a formal notice that the sale has been disputed, and you'll be required to send in proof of "your side" of the transaction. The dispute will go into arbitration, and a winner will be determined. See our chargeback FAQ here.
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AND is dedicated to getting your processing rates as close to zero as possible. We utilize membership pricing along with cash discounting and surcharging programs to maximize savings. Let our analysts review your statements and see how much money we can put back in your pockets.